System Requirements

Review the following requirements to ensure the best compatibility.for support agent

Supporting
from a browser

Windows Windows 10 ~ 11 (32bit, 64bit)
Mac macOS 11 (Big Sur) ~ 14 (Sonoma)
Linux Ubuntu 14.04 or later
CentOS 7.5 or later
Android * Android 5.0 (Lollipop) ~ 12
iOS/iPadOS * iOS/iPadOS 14 ~ 17
(iPhone 6s or later, iPad 5th Gen / Air 2 / mini 4 / Pro or later)
Browser Chrome 100 or later (Windows, Mac, Linux, Android)
Firefox 99 or later (Windows, Mac, Linux)
Edge Chromium 100 or later (Windows, Mac)
Safari 15.4 or later (Mac, iOS)

Supporting
from the application

Windows Windows 10 ~ 11 (32bit, 64bit)
Mac macOS 11 (Big Sur) ~ 14 (Sonoma)

Remote support is available to the following PC and mobile devices.for customer
– Support agent using a browser

PC support

Windows Windows 10 ~ 11 (32bit, 64bit)
Mac macOS 11 (Big Sur) ~ 14 (Sonoma)
Browser All OS
– Chrome 100 or later / Firefox 99 or later / Edge Chromium 100 or later
Windows
– Opera 80 or later
Mac
– Safari 15.4 or later

Mobile/Visual support

Android Android 5.0 (Lollipop) ~ 12
Android TV
iOS/iPadOS iOS/iPadOS 14 ~ 17
(iPhone 6s or later, iPad 5th Gen / Air 2 / mini 4 / Pro or later)
Browser Android
– Chrome 100 or later / Samsung Internet 16 or later
iOS/iPadOS
– Safari 15.4 or later

OS requirements that be installed on the customer’s PCfor customer
– Support agent using the application

PC Support

Windows Windows 10 ~ 11 (32bit, 64bit)
Mac macOS 11 (Big Sur) ~ 14 (Sonoma)
Linux Ubuntu 12.04, 14.04 (LTS only)
Mint 13, 17
Redhat 6.2 ~ 6.5
CentOS 5.7 ~ 6.5
Browser All OS (Windows / macOS / Linux)
– Google Chrome 100 or later / Mozilla Firefox 99 or later
Windows
– Edge Chromium 100 or later / Internet Explorer 10 ~ 11 / Opera 80 or later
macOS
– Apple Safari 15.4 or later / Edge Chromium 100 or later / Opera 80 or later

Mobile support

Android Android 5.0 (Lollipop) ~ 12
Android TV
iOS/iPadOS iOS/iPadOS 14 ~ 17
(iPhone 6s or later, iPad 5th Gen / Air 2 / mini 4 / Pro or later)
Network 5G / LTE / 3G / Wi-Fi

Visual support

Android Android 5.0 (Lollipop) ~ 12
iOS/iPadOS iOS/iPadOS 14 ~ 17
(iPhone 6s or later, iPad 5th Gen / Air 2 / mini 4 / Pro or later)
Network 5G / LTE / 3G / Wi-Fi
Camera A smartphone with camera

Do you want to know more about PC support?