Differentiating factor against other tools.
Most popular features
Share PC and mobile screen remotely.
Mouse / keyboard control
Locally control the mouse and keyboard of the remote PC.
Draw or mark on the screen of the remote PC.
Screen capture / record
During a support session, screen can be recorded with the customer’s approval.
Secure, use it with confidence.
Remote support agreement
Obtain customer approval for support and access.
In-session approval (record / file transfer / session sharing / etc.)
Permission will be requested to the customer to use the features during the session.
Lock the viewer screen during support.
Downloaded modules are automatically removed after the support.
Access password / limit access by IP
Receive additional passwords or limit the access by IP.
As always, features designed to be user-friendly
Connect to multiple devices at the same time from a single sign in.
Send and receive files
Send or receive files during remote support.
Voice / Text / Video Chat
Communicate with the customer by voice / text / video.
Share / transfer session
Share or transfer connected clients with other support agents.
Remote reboot / reconnect
Reboot the remote PC and maintain the connection.
Special keys / Hotkeys
Use special keys such as Ctrl + Alt + Del.
Personalized connection page
Personalize the connection page to the customer’s theme and style.
Customized for each purpose
Multiple connection methods
It offers connection by code or icon.
Reverse screen sharing
Show the support agent’s screen to the customer.
Record support agent’s screen
Record support agent’s screen and store it centrally.
Support agent can listen to the sound output of the remote PC.
Supports up to 6 displays on a single PC.
Control hard key
Access and control the hard keys (such as the power button) on the mobile device.
View app info
Display the apps installed on the device and their information.
View system information on mobile devices.
Flash ON / OFF
Control the camera flash of the smartphone.
Adjust the camera focus of the smartphone.
Adjust the picture quality of the live streaming from the remote device.
Request the support agents to fill in the support report and store it centrally.
Individual permission settings
Grant privileges to only a specific ID individually.
Easily view support statistics by period.