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[Feb. 20th, 2017] RemoteCall Maintenance & Update Notice

Maintenance February 7th, 2017
Attention Rsupport customers,
We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:
Date: Feb. 20th, 2017
Time: 15:00 – 22:00 UTC
Internationally Observed Times
  • San Francisco: 13:00 – 20:00 (PST)
  • New York: 10:00 – 17:00 (EST)
  • London: 15:00 – 22:00 (GMT)
  • Seoul/Tokyo: Tuesday Feb. 21st, 00:00 – 07:00 (KST)
This is a routine maintenance and product update operation to check our software and server systems. See below for details.
Update on Mac Viewer (beta)
  • Support to 64bit OS
  • Remote reboot removed
  • Boot to safe mode removed
  • Reconnect as admin removed
Relay server
  • Re-handshake patched
Web
  • Downloadable IP / domain list added
  • Service check tool added
  • Log collector added
  • Mac address viewer tool added
Kernel / SSL renewal
  • Server kernel updated
  • SSL certificate updated
We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team at
support.us@rsupport.com
Warm regards,
Rsupport Support Team