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[Oct. 30th, 2017] RemoteCall Maintenance & Update Notice

Maintenance Sepember 20th, 2017
Attention Rsupport customers,
We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:
Date: Oct. 30th, 2017
Time: 15:00 – 22:00 UTC
Internationally Observed Times
  • San Francisco: 14:00 – 21:00 (PST)
  • New York: 11:00 – 18:00 (EST)
  • London: 16:00 – 23:00 (GMT)
  • Seoul/Tokyo: Tuesday Oct. 31th, 00:00 – 07:00 (KST)
This is a routine maintenance and product update operation to check our software and server systems.
Agent / Viewer
  • Added stretch option for high definition display devices.
  • Improved presentation mode.
  • Improved clipboard feature.
  • Improved horizontal screen drag while connected with mobile device.
  • Changed process for admin account recoonection.
  • Other minor bugs fixed
Host
  • Split clipboard channel.
  • Fixed the disconnection process for session sharing on master viewer.
  • Added automatic log collection option.
  • Added custom size for ending page.
  • Detailed error code on execution failure.
  • Added Web Viewer (Corona).
Web
  • Added RCPC Corona Web Viewer.
iOS
  • RCVP – presentation mode added.
  • RCMP/RCVP – RC45 modules updated.
Network
  • Changed the SIP port: 5060 3478
We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team at
support.us@rsupport.com
Warm regards,
Rsupport Support Team