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[May. 15th, 2017] RemoteCall Maintenance & Update Notice

Maintenance April 18th, 2017
Attention Rsupport customers,
We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:
Date: May. 15th, 2017
Time: 15:00 – 22:00 UTC
Internationally Observed Times
  • San Francisco: 14:00 – 21:00 (PST)
  • New York: 11:00 – 18:00 (EST)
  • London: 16:00 – 23:00 (GMT)
  • Seoul/Tokyo: Tuesday May. 16th, 00:00 – 07:00 (KST)
This is a routine maintenance and product update operation to check our software and server systems.
Description
  • ActiveX: upgrade ActiveX modules to Javascript files.
  • Mobile pack: fix the resolution issue in LG G6, Samsung S8.
  • Mobile pack: fix the connection issue in Proxy environment.
We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team at
support.us@rsupport.com
Warm regards,
Rsupport Support Team