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RemoteCall SaaS Update Notice (2024.9.24)

Product September 11th, 2024
Hi, from the RemoteCall Team!
We are delighted to announce an updating update to RemoteCall SaaS as follows, to elevate your remote support experience. We kindly ask for your patience as there may be temporary service disruptions during the update.
Schedule
  • Date: From 18:30 Tuesday, Sept. 24 to 03:00 Wednesday, Sept. 25 2024 (KST)
  • Services impacted: RemoteCall SaaS
Main Update
  • 1. 2-Factor Authentication Added
    •
    • Enhance the account security by enabling 2FA in two ways: Email verification and the Google Authenticator app.
      * This feature is disabled by default. Please activate it in the Admin settings if needed.
  • 2. Access Page for Video Support
    • Customers who require video support can now easily connect through a new link: https://v.113366.io/
  • 3. New OS Support
    •
    • Mobile support is now available for iOS 18. The supported iOS versions have been updated from iOS 14-17 to iOS 15-18.
  • 4. Other Bug Fixes & Improvements
    •
With these updates, RemoteCall has further enhanced user convenience across various areas.
We are committed to evolving and delivering better services to meet the needs of our valued customers.
Contact Us
For any questions or inquiries regarding the upcoming updates, please email us at
gb_sales@rsupport.com
Warm regards,
RemoteCall Team