How to use RemoteCall with Agent application

Download and Install
Remote support
Remote support – PC
Remote support – Mobile

Download and Install

First, you will need to install the Agent program to be used by the support agent.
Download the version for your system, run and follow the instruction below.

windows Windows 7 or later

For Windows
Mac macOS X 10.8 or later

For macOS

Installing on Windows

1 From the download folder, run the file “rcstartsupport.exe”
2 When the installation screen appears, press NEXT.
3 Agree to the terms and condition by checking the box and press NEXT.
4 Press DONE to finish the installation.

Remote Support

After installing the Agent program, launch it by double clicking on the icon from the desktop.
Sign in using the ID and Password. Demo users will find it on the confirmation email.

1 On the first sign in after entering the temporary password, you will be prompted to set a new one.
2 Create a new password, sign in and press START to create a new session.

The Viewer window will pop up displaying the 6 digits connection code. Pass this to the customer.
You can also share the code using “Copy URL” and “Send SMS” option.
As the 6 digits code is randomly generated for each session, opening a new Viewer window will generate a new number.

Remote support – PC

Start the remote support once the Agent program is completely installed and signed in.
Of course, you will need 2 PCs, a support provider and receiver.

To provide support: 1 Connection code
Verify that you have the 6 digits connection code from the Viewer window.; 2 Share the code
Instruct the connection page address (https://www.startsupport.com) and the code.

To receive support: 1 Open connection page
Open a browser and go to the instructed connection page (https://www.startsupport.com).; 2 Enter connection code
Enter the shared 6 digits connection code on the connection page and press CONNECT.
You are now connected.: Once the screen is displayed, provide remote assistance.

Transfer files (ex. user guides, driver installer, etc.) using Drag&Drop or Copy&Paste.

Experience a totally new way of remote support as if having it in front of you, with RemoteCall.

Remote support – Mobile

Start the remote support once the Agent program is completely installed and signed in.

Step 1: Install “Mobile support” app on the Smartphone.

Assist the customer to install the mobile app on his/her smartphone.
For demo purpose, try installing it on your phone and get connected to learn how it works.

iOS app Download
Android app Download

Step 2 : Connect using the ‘mobile support’ app.

1 Launch the app.
Enter the connection code.
2 The Viewer is now connected via app.
The support provider shares the connection code from the Viewer and the support receiver enters the code in the smartphone’s app to get connected.

Now the PC and the smartphone are connected.