Bundang JESAENG hospital

In the beginning, all the operations that occurred at Bundang hospital were linked to the computer system, which was an information system tip.
The main eight-story building is composed of a total of 586 rooms, and the five-story annex has 174 rooms. In the general ward there are 37 intensive care beds and 22 emergency beds, include 704 rooms for the nursery, delivery rooms, dialysis rooms and recovery rooms. The hospital director and committee, QI room, education research department, nursing department, administrative department and health promotion center operate separately in the Biomedical Research Center.
In the general hospital, the information that is directly connected to the health of the patient is linked to many systems dealing in real time that are running for 24 hours. If an employee had an issue with the PC, there was a possibility that it could affect patients. On the hospital site you need RemoteCall so that you can remotely connect immediately to provide support to the system of the hospital.

"In the general hospital, the information that is directly connected to the health of the patient is linked to many systems dealing in real time that are running for 24 hours. If an employee had an issue with the PC, there was a possibility that it could affect patients. On the hospital site you need RemoteCall so that you can remotely connect immediately to provide support to the system of the hospital."

However, as the scale of the hospital increased, so did the work linked with the existing systems in place. Continuously, technicians would need to visit the site to be able to provide a smooth business by installing programs on PCs or setting up networks. These employees would need to be able to be reached day or night to respond to any problems or offer support, which would need to be answered quickly. Additionally, the number of departments surpassed the number of technicians providing support which would take too much time, and some cases ultimately were not getting resolved. The system that was in place was inefficient and not reliable.

Prior to the introduction of the RemoteCall, employees of Bundang jesaeng hospital were skeptical about the effectiveness and impact RemoteCall would have. However, after the implementation of RemoteCall and experiencing it hands on, they saw that it was possible to support each department within a short time without the need to visit. Everyday problems from PC configurations to the proper use of the hospital information systems, program installations or network setting resolutions were being solved remotely, immediately. Above all, it took the need away to have to visit each department in order to determine the cause of the problem. RemoteCall allows us to solve the problem in one shot, whether on location or outside of the hospital, and because of this our problem resolution rate has increased significantly along with the satisfaction of our employees.

"Trying to explain an issue over the phone could become a hassle, but surpassing that all together and solving the problem by directly viewing the customer’s screen has made things overall so much easier. It was like taking a huge weight off our shoulder; with the extra time we have left over we can support more customers during the day."